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Carruthers Nicol: Security and Speed with Paperless System

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Carruthers Nicol: Security and Speed with Paperless System

Challenge
Insurance companies traditionally use paper files to track client information, which boosts requirements for physical storage. At the same time, getting policies changed put brokerage firms at the mercy of insurers as they waited for responses. Carruthers Nicol looked for a better way.

Solution
Moving to electronic transactions with more and more insurance companies offering electronic portal access, insurance broker Carruthers Nicol expanded its paperless environment while boosting response times to better serve clients on a reliable network powered by Intel® PCs and servers.

Impact
• Being responsive to clients allows Carruthers Nicol to score above average industry retention, which continues to improve from a rate of 92 percent in 2010 to 94 percent in 2012.
• Direct access online to insurance company portals allows Carruthers Nicol to cut average policy change time from weeks to days.

The amount of paper generated while offering personal and commercial insurance is significant, and traditional methods for making changes to policies took a long time.

Read the full Carruthers Nicol: Security and Speed with Paperless System Case Study.