Article ID: 000028316 Content Type: Troubleshooting Last Reviewed: 07/08/2021

Intel® Optane™ Not Recognized on Intel® NUC Kit NUC7i5BNH After Windows® 10 Installation.

Environment

Intel® NUC Kit NUC7i5BNHWindows® 10

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Summary

Intel® Optane™ not detected after reinstalling the Operating system, Deconcatenating the module fixed the issue.

Description

Intel® Optane™ not detected after reinstalling the Operating system
Module not detected under the Intel® Optane™ software.

Resolution

Deconcatenate the module by following these steps:

Go to Devices\SATA\Chipset SATA Mode and make sure it is set to Intel® Rapid Storage Technology (Intel® RST) Premium with Intel® Optane™ System Acceleration.
Once you change the SATA Controller Mode, please go to Devices\Add-in Confing\Intel® Rapid Storage Technology and select the configure option.
Please Select Intel® Optane™ and you should see an option that says something like "Reset to non Intel® Optane™", click in the option and it should delete the old information.
Reboot the system and try to enable the module again.

Additional information

Reinstall Windows® 10 without disabling the Intel® Optane™ Memory from within the Intel® Optane™ software.

Related Products

This article applies to 3 products

Intel® Optane™ Memory M15 Series

Intel® Optane™ Memory Series

Discontinued

Intel® Optane™ Memory M10 Series

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