Quick Tips on How to View Drive Details, Update Firmware, and View/Export SMART Logs Using the Intel® Memory and Storage Tool

Documentation

Maintenance & Performance

000055927

04/22/2022

The Intel® Memory and Storage Tool (Intel® MAS) can be used with the GUI (Graphical User Interface) or CLI (Command Line Interface). With each you can monitor and manage your Intel SSD's health, keep the firmware up to date, and view relevant logs for further analysis.

Notes
  • Intel® MAS supports only Intel® SSDs
  • Intel's NAND SSD business has been acquired by Solidigm™, visit the Intel Newsroom for details.

Guidance on some key capabilities is given below. This video is also helpful to explore health monitoring and firmware updates with Intel® MAS.

Resources: The application, Installation Guide and User Guides are all available in Download Center:

Click or the topic for details:

Identify and display drive information

Using Intel® MAS GUI

  1. Open the application. Display of health information and drive details can be found on the main page for each Intel® SSD in the system.

Health information and drive details

Using Intel® MAS CLI

  1. Open the operating system command line interface:
    • [Windows*] Open Command Prompt as Administrator
      1. Click on Windows menu
      2. Type command prompt
      3. Click on Run as administrator
    • [Linux*] Open Terminal with root privileges
      1. Press CTRL+ALT+T
      2. Type sudo su
        • Ensure the command line interface begins with # and not $, as this indicates user has root privileges
  2. Type the following: intelmas show -intelssd (image in the following step are from Windows as an example)
  3. Reference the Index number of the drive

Index number of the drive

View and export the SMART logs

Using Intel® MAS GUI

  1. Open the application
  2. Select the drive on the left side panel
  3. Hover over the Feature or Select a Feature, depending on the version you are running, and press Drive Details.

Drive Details

  1. Attributes can be viewed in the tool, or exported by pressing the Export button.

Export button

Using Intel® MAS CLI

  1. Open the operating system command line interface:
    • [Windows*] Open Command Prompt as Administrator
      1. Click on Windows menu
      2. Type command prompt
      3. Click on Run as administrator
    • [Linux*] Open Terminal with root privileges
      1. Press CTRL+ALT+T
      2. Type sudo su
        • Ensure the command line interface begins with # and not $, as this indicates user has root privileges
  2. Type the following: intelmas show -nvmelog smarthealthinfo -intelssd <ssd_index>
    • See instructions above under Identify and display drive information for details on how to identify the drive index: <ssd_index>
    • To export this information, copy and paste the screen scroll into a text file, or add the following to the end of the command above > intelssdSMART.txt
Update firmware

Using Intel® MAS GUI

  1. Open the application
  2. Select the drive on the left side panel
    • The device home page will display if there is a firmware update available. If there is not a firmware update available, you can confirm the latest firmware version the application is running by clicking Check For Updates.
  3. If available, press Firmware Update as seen in the image below.

Check for firmware update

  1. Press Firmware Update and complete the process

Firmware Update page

Using Intel® MAS CLI

  1. Confirm the latest firmware version supported in Intel Tools
  2. Open the operating system command line interface:
    • [Windows*] Open Command Prompt as Administrator
      1. Click on Windows menu
      2. Type command prompt
      3. Click on Run as administrator
    • [Linux*] Open Terminal with root privileges
      1. Press CTRL+ALT+T
      2. Type sudo su
        • Ensure the command line interface begins with # and not $, as this indicates user has root privileges
  3. Type the following: intelmas load -intelssd <ssd_index>
    • See instructions above under Identify and display drive information for details on how to identify the drive index: <ssd_index>
    • Users can create a script to update multiple drives
Note

SSDs in RAID? Firmware can be updated as it is in systems with Intel® RST, Intel® RSTe, and Intel® VROC.

For updating firmware with the supported hardware RAID cards below, first use the following command: intelmas set -system EnableLSIAdapter='true'

Supported RAID cards:

  • MR SAS 9260-16i (RAID card chipset LSI-2108)
  • MR SAS 9270-8i (RAID card chipset LSI-2208)
  • MR SAS 9341-4i (RAID card chipset LSI-3008)
  • MR SAS 9341-8i (RAID card chipset LSI-3008)
  • MR SAS 9361-4i (RAID card chipset LSI-3108)

For unsupported configurations, customers may use MegaCli*/StorCli* or other tools.

Export additional logs - Intel® MAS CLI only

If you encounter an issue, it may be necessary to export additional logs from the drive. nlogs are not supported on all drives. If you have any questions, contact support.

  1. Open the operating system command line interface:
    • [Windows*] Open Command Prompt as Administrator
      1. Click on Windows menu
      2. Type command prompt
      3. Click on Run as administrator
    • [Linux*] Open Terminal with root privileges
      1. Press CTRL+ALT+T
      2. Type sudo su
        • Ensure the command line interface begins with # and not $, as this indicates user has root privileges
  2. Type the following: intelmas dump -nlog -intelssd <ssd_index> for nlog
    • See instructions above under Identify and display drive information for details on how to identify the drive index: <ssd_index>
    • For more detailed system logs run the following command before pulling the logs: intelmas set -system EnableLog=true
  3. Locate the nlog binary file and TDKI.log in the Intel® Memory and Storage Tool folder, typically found under Program Files (x86)\Intel

 

Related topics
Overview for Intel® Solid State Drive Tools
Intel® SSDs: Important SMART Attribute Indicators
SMART Attributes in the Intel® SSD Consumer Family
Intel® SSD Data Center Family SMART Attributes