Intel Customer Support Services during COVID-19 Global Response Actions

Documentation

Warranty & RMA

000056355

07/01/2021

Intel’s commitment to our customers, employees, and community stays strong. Visit the Intel Newsroom to learn more about our corporate response to the COVID-19 crisis.

Intel Customer Support technical support services remain fully operational.

Intel Partner Alliance program and membership support are operational, but we are experiencing intermittent delays as some of our support personnel are based in impacted countries. 

Some Intel Customer Support product warranty services are currently being impacted due to country restrictions; the details of which can be found below. Geographies not listed are currently not impacted.

If further country-specific government restrictions are applied, there is the potential for additional impacts causing warranty processing and transit times to increase. We are actively monitoring the situation to adjust operations where and/or when possible and will communicate to our warranty customers directly when potential delays are known.

Asia Pacific Region
Vietnam

As of June 21, 2021:

All shipments to three specific companies in Cu Chi District (Clover Vietnam and Hansae in Tay Bac Industrial zone, and Coats Phong Phu located in Thu Duc District) currently suspended until further notice.

All shipments to Bac Giang Province currently suspended until further notice.

Shipments to the following areas in Ho Chi Minh City only currently suspended:

Isolated areas in An Lạc ward, Binh Tan District

Isolated areas in Tan Hiep ward, Hoc Mon District

The rest of the areas are Business As Usual

Fiji Country-wide shipping restrictions are impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days
French Polynesia Country-wide shipping restrictions are impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days
Laos Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.
Mongolia Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.
Samoa Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.
Australia Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.
New Zealand

Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.

Cambodia Country-wide shipping restrictions are impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.