I’ve Looked through the Intel® Driver & Support Assistant Troubleshooting Questions and I Still Need Help. Where Can I Go?

Documentation

Troubleshooting

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09/23/2022

Note While Intel® Driver & Support Assistant (Intel® DSA) can detect and offer upgrades for many of the drivers and software that are available on Download Center, you may have an Intel product that isn’t supported by this tool. Before you use Intel® DSA, refer to this page to ensure that your product is compatible with Intel® DSA.

Reporting issues with Intel® Driver & Support Assistant (Intel® DSA)

Tips for giving us helpful feedback to improve the tool and fix problems:

  • Provide specific information on system type, OS, browser, and exact details on the issue.
  • Zip all 3 IDSA folders found at C:\ProgramData\Intel\DSA and provide that zip file to the case agent or attach to the Community post for developers to root cause the issue.
    • Sometimes the ProgramData folder is a hidden folder, so if user cannot see the folder, assist them to change the settings to show all hidden files.
      1. For Win7:  In File Manager, choose Organize, folder & search options, click View tab, under Advanced Settings and make sure the radial button is marked for Show hidden files, folders and drivers.
      2. For Win8, 10 & 11: In File Explorer, choose the View tab at the top of the page and check the box for hidden items to be shown.
  • Include any screenshots of the error.
  • Be sure and mention any anti-virus or malware software you have enabled as these may prevent Intel® DSA from properly running.
Related topics
Intel® Driver & Support Assistant FAQ
Common Reasons why the Intel® Driver & Support Assistant (Intel® DSA) isn’t Finding your Hardware
Where do I go to Find Recent Common Issues with Intel® Driver & Support Assistant (Intel® DSA)?
How do I Resolve Error Messages with Intel® Driver & Support Assistant in the Microsoft Edge* Browser?
How do I Resolve Upgrade Issues with Intel® Driver & Support Assistant (Intel® DSA)?