Enterprise Remote Management, Built for Business
Your business likely includes a mix of company-owned and personal devices running in a variety of locations. Business-class remote monitoring and management (RMM) capabilities help reduce cost and complexity. Whether devices are on- or off-premise, new devices with hardware-based tools let businesses deliver remote IT services, reducing deskside support and downtime.
Modern Manageability for Business
In many businesses, most devices are no longer located where IT staff operate. Fleets today comprise on-premise devices, remote devices, and even devices that don’t have a user, such as smart vending machines, ATMs, or hub devices in conference rooms.
This distributed, diverse environment is making manageability more complex, time consuming, and costly. Demands on managing devices are growing, with 125 billion connected devices predicted by 2030.4 Users expect devices that are always ready, always up to date, and always high performing. In fact, having the right devices impacts a business’s bottom line, with 80 percent of a computer’s total cost of ownership (TCO) due to maintenance and tech support.5 A well-maintained device is also more secure, which is vital given evolving cybersecurity threats.
Why Hardware-Based Tools for Manageability?
Hardware-based tools for enterprise remote management allow IT teams to administer processes at both the software and hardware level. This means devices can be monitored, maintained, and managed wherever they are.
Remote PC management gives IT teams a way to ensure devices have up-to-date operating systems (OS) and antivirus and malware-scanning software. Off-hours patching helps minimize the impact of updates on productivity.
Remote device management empowers IT teams to transition from reactive to predictive management by employing telemetry to troubleshoot, diagnose, and remediate problems.
In a 2019 Intel-commissioned study by Forrester Consulting, 77 percent of IT managers surveyed found new Intel vPro® platform-based devices running Windows* 10 to be easier to manage than previous devices.6
Remote Management Use Case
Remote management helps keep devices secure and functioning optimally. A feature-rich device platform can provide your IT team with a robust set of tools for several key use cases.
OS and Software Updates
OS updates and software deployment can be particularly challenging for IT. Ongoing security threats can lead to more frequent updates, which adds complexity when factoring in mobility and the rising number of devices to support. These and other factors can make deskside or manual updates impractical. With remote management, your IT shop can automate high-volume OS updates and software rollouts to streamline the process.
Remote management allows IT to implement automated patch updates that support remote recovery or help enhance security. IT can even wake systems and patch them during off hours.
Today’s businesses tend to refresh devices in a regular cadence to not only enhance performance, but also help improve endpoint security and device manageability. Features like in-band and out-of-band management, keyboard video mouse (KVM) control, and power on/off capabilities can assist IT during refreshes if employees and devices are in another location.
Remote management capabilities give IT teams the ability to proactively troubleshoot issues, diagnose problems, and implement the right resolutions. IT can exploit real-time telemetry analysis and quickly diagnose a system’s problems and take action to resolve them. Telemetry can also be applied in self-help tools to give employees remediation options.