With experience working for pharmaceutical companies through his contract research organization (CRO), ALIO Health Services’ President Jeff Smith was approached by a client at a pharmaceutical company, asking if he’d consider entering the home healthcare field. Although this client had five other providers, they struggled with a number of issues, including the length of time it was taking to ...assign nurses, visibility into patient visit status and care, and the speed and accuracy of documentation about patient care.
“One pain point noted by this initial client was the need to have patients assigned to a nurse expeditiously, but it was often taking too long to assign a nurse,” explains Smith. The pharmaceutical company’s patient care support team would fax the requests into the home health care provider and then call them to verify if nurses were assigned and visits scheduled.
“The objective is to get the physician-prescribed product into the patient as fast as possible,” says Smith. “Our client felt that if we were to apply our experience as a CRO, which is a highly documented and regulated business, to home healthcare, we could avoid some of the pitfalls they were seeing and address their pain points.”